Is Wayfair Legit? How Does It Work (FAQs+)

It can be challenging to choose your room’s furniture. Especially one that creates a unique environment that reflects your style. But not anymore. Any room can be transformed into a beautiful space with the help of Wayfair.

Wayfair is a legit company, initially founded as a CSN store in 2002 by entrepreneurs Niraj Shah and Steve Conine. It was given the most promising company award in 2013 by Forbes. It is a well-established furniture seller in the USA and abroad. Wayfair sells over 14 million products on five different websites. It does not manufacture any of the items it sells.

According to Statista, Wayfair serves over 30 million active customers.

It sold nearly $7 billion in products in 2018, earning approximately $1.5 billion in revenue. Inge, a verified reviewer on the ConsumerAffairs website, wrote, “I’ve purchased several pieces of furniture from Wayfair over the years and have always had excellent customer service. The delivery times are reasonable.”

How does Wayfair work?

Wayfair allows the People Principles to define how the company operates. Every day, they practice and strive for commitments.

They empower you to design spaces that are uniquely yours. They offer a solid partnership to assist you in describing your vision and enable you to create a space that represents what you are, what you require, and what you value. So that you and those you care about can feel at ease.

Features of Wayfair

These are some of the essential features of Wayfair.

Home Expertise

Home is where they started in earnest, and it is their top priority. They are experts at obtaining the desired products and ambassadors for your home needs.

If you need help with selection, sizing, inspiration, or anything else, they’re here to help.

Unrivaled Selection

They have all the furniture you need, with the widest and deepest selection, so you can find the one thing that will fit your style.

Tangible Worth

Whether you pay a small amount or a little more, they ensure the quality is just right.

Effortless Experience

They offer an excellent online experience. They make it simpler to shop for, buy, and get household goods, appliances, and other items wherever you are.

Whether your order is big or small, they assure it to be delivered quickly, on time, and perfectly.

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Products at Wayfair

They sell a large number of items. The site is estimated to have over ten million items for sale.

Wayfair is well-known for offering things that are very practical as well as stylish. Several magazines, including Better Homes, regularly feature Wayfair products.

This is one way for people to get ideas for the products they want in their homes while raising the company’s profile.

They have items from outdoor rugs, hot tubs and bathhouses, outdoor storage, heating, grills, and open-air cooking, high ceilings, island lights, and bathroom vanity lighting to furniture for every room of your house. 

Wayfair has almost every home item imaginable. Also, reviews on independent platforms show that Wayfair offers some of the highest quality home goods.

Shipping of products

Wayfair charges a flat price of $4.99 for all purchases under $49, and all orders over $49 qualify for free shipping. Shipping costs for non-standard products are also among the cheapest in the industry.

We expected high shipping costs because furniture and numerous other items sold by Wayfair are bulky and heavy.

Delivery mechanisms differ by item; you’ll see all available options when you check out. Orders placed earlier than usual on any working day for small objects (typically less than 150 lbs/68kg) will ship that same day.

Large items are usually sent by truck, which can take 1 to 3 weeks.

Wedding with Wayfair

Wayfair strives to provide you with as many options for your home as possible. That is why they have many Wedding items for sale on their website, including Wedding by YYBSH and Lillian Rose.

They want to ensure that when you’re looking for where to buy Wedding things online, you get the one that’s exactly right for you, whether it’s the Wedding Decor Stickers, Gift Sign, Wedding Box, or something completely different and unique to your home.

Every day, they have thousands of great deals without a coupon.

Booking a Wayfair wedding is the best option if you are planning your wedding.

Payment methods

Paying for your order will be a simple task with the variety of options available. There is also a purchase minimum requirement (more than $699), which is only accessible for orders from particular brands.

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You can pay for your Wayfair purchase in the following ways,

  • Credit or debit card (American Express, Master Card, Visa, Discover Card, and Wayfair credit card).
  • Wayfair Rewards
  • PayPal
  • Affirm, Checks, and Money Orders
  • Purchase Orders
  • Wire Transfers

These are all acceptable payment methods.

Wayfair’s customer service

The Wayfair Help Center is accessible via a URL on its homepage. Purchase Help, Shipping and Monitoring, Account Help, Payments, Billing Design Services, and Home Care are some topics covered in the self-help articles.

The company offers e-mail, phone, and live chat services if you need to contact a Wayfair customer service representative. However, the assistance service is available seven days a week.

It is not open 24 hours a day, seven days a week. You can reach a Wayfair customer service representative only between 8:00 a.m. and 12:00 a.m. (ET) during the week, 9:00 a.m. to 8:00 p.m. (ET) on Saturdays and 9:00 a.m. to 6:00 p.m. (ET) on Sundays.


Following are some frequently asked questions about Wayfair.

Is it safe to order from Wayfair?

Wayfair is a secure website. As stated in the company’s privacy policy, it has implemented reasonable safeguards to ensure that the data collected is protected. SSL (Secure Sockets Layer), the company’s current encryption protocol, is one such safeguard.

Does Wayfair operate offline?

You might never see a Wayfair shop in a shopping plaza as it only operates online. Hence customers can only use a variety of options and features on their website to ensure that they are satisfied with the products they have chosen.

What is the return policy of Wayfair?

If you purchased furniture on Wayfair and wish to return it, you can do so within 30 days, but some requirements must be met. If the product was delivered disassembled, it must be returned in its original, undamaged condition. It should be in the original packaging and good condition.

Does Wayfair have a mobile app?

Wayfair has a mobile app that streamlines the process of browsing products and making purchases. The app includes all of the items that are available on the website.

The app is simple to use, making it simple to locate the required product. Customers can confidently use the app, knowing that all their private details are secure because all data has been encrypted.

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Is it necessary to sign up before placing an order on Wayfair?

No, you need not be a Wayfair member to purchase anything. Wayfair allows customers to place orders over the phone or through the mail.

You do not need to create an account to place an order on Wayfair.

Does Wayfair offer promo codes?

Promo codes apply to most of their goods but may be subject to restrictions based on the time frame, product type, or brand.

Enter your favorite items to your cart and add the code in the assigned field. The discount will be applied to your total immediately. Please remember that promotional codes are only valid during the purchase process.

How to cancel your order at Wayfair?

You can cancel any order from My Orders before it ships. Cancellation requests are not guaranteed because their cancellation system does not allow items to be canceled once they are ready to ship.

Due to some reason, if you missed the cancellation window, you can always set up a refund or exchange in advance and return the item once it arrives.

How to report a missing part?

You must contact them within 30 days of the delivery date if any parts are missing. You can request a refund via My Orders if a replacement part does not resolve the issue. Suppose you are advised to return an item not received at their Returns Center.

In that case, they have the option to counter the refund or charge you for a replacement unit.

How to track your Wayfair order?

By clicking “Track Your Package,” you can find the exact location of your item. The estimated arrival date indicates when the item will arrive in your area.

A Delivery Agent will contact you to set the precise delivery date and time window.


Wayfair is one of America’s largest home goods retailers. Customers can browse through the website’s billions of household and furniture items.

If you or somebody you know is getting married, Wayfair also has a wedding registry system. You can choose the product and get them delivered to your doorstep with a click of the mouse on your computer.